How to Get the Most Out Of Your VoIP Service

The internet has killed so many facets of an analogue world. And it’s growth is hurdling forward like a juggernaut.

In 2018, global average internet speed increased by just over 15 per cent, to 22.82 MBPS. That number includes mobile and fixed devices. For just fixed devices, internet speeds were about 42 MBPS, a 26.4 per cent jump over 2017, according to an annual report by Ookla.

That means that the collective web of devices, wired, and wireless infrastructure is becoming increasingly capable. More and more content and data are zooming around the world at the speed of light, enabling heretofore in imagined transmission capabilities.

In the business world, this has led to tremendous consolidation of services as well as a shift from physical, in-office infrastructure to remote, out-of-office cloud services for just about every service imaginable.

Phone and voice services are no exception. Many have already transitioned to a voice over internet protocol system, or VoIP service.

Here’s how to get the most out of your system.

Have the Latest Handset

There is a very practical reason for this. The explosion of the internet has fomented an explosion of services, features and supports that often can’t be used with archaic first-gen handsets.

Further, handsets of a certain age can’t update their software to ensure optimal use across a VoIP service if they can’t communicate with the services’ cloud.

New handsets also reset and unify an office or multiple office’s communications systems to improve overall function and utility.

The rise of mobile devices has increased expectations for phones. And “dumb” phones are well on the way to the graveyard.

Get VoIP Service for All the Features You Could Want

With a landline, the options for features were limited to mute, transfer, maybe call parking and more than one line if you had the cash to burn.

Now all of the best landline features are standard with VoIP service and many more features make the service quite powerful.

These features include built-in call recording services, remote voicemail access, voicemail email transcription service, calling from your desk handset through internet accessible devices and device control and management through mobile apps.

How About Trunking It?

For some operations, loads of data are transmitted not on into and out of the office but within the office. All of that can overwhelm local routers and servers.

There is a way that a VoIP service can free up space for data in and out of your local area network.

It’s called session initiated protocol trunking. It, in short, gives a direct connection through a server that connects all your devices directly to your VoIP provider, skipping the LAN.

Trunking requires a device or a “trunk” server to be located on-site to act as a router to connect your office further upstream in the VoIP service. If that last sentence doesn’t make sense, here’s our brief on how VoIP works.

More to Know

There are many, many more ways to get the most out of your VoIP service. But there is more yet to know about how you can revolutionise your communications.

Call us today to get started on your latest journey.