Frequently asked questions:

Everything You Need to Know About VoIP

What is a VoIP connection and how does it work?

VoIP, or ‘voice over IP’ turns voice in to a digital signal which can then be transmitted over the internet – straight from a desktop computer, mobile app or digital handset. It’s a lot cheaper than traditional phone lines, much more flexible and also offers lots of feature-rich services normally reserved for PBXs used by large businesses.

Is VoIP the same as a landline?

Essentially, both can be used to make and receive phone calls, however a VoIP phone service brings many advantages over a traditional PSTN ‘fixed’ landline. The biggest single difference is that with VoIP, calls can be made from anywhere that has an internet connection. This means you can take your VoIP handset (or laptop/mobile app) to any part of the world and make/receive calls at no extra cost, making staying connected easy.

What are the benefits of VoIP?

There are many advantages of using a VoIP phone service. Without doubt, you’ll save money as the cost of using VoIPer is much cheaper than using a traditional telephone line due to the reduced spend on additional hardware and maintenance.

VoIP phone systems are totally portable – simply plug your VoIP handset in to any broadband connection – anywhere in the world – and you’ll get a dial tone!

VoIP is efficient, scalable, flexible and multi-functional too. Adding call features that used to only be available with high-end PBXs is simple, and its all easily managed via our online dashboard. Now theres no requirement for expensive equipment with physical limitations.

What are the disadvantages of VoIP?

The undisputed disadvantage of using a VoIP phone system is that its effectiveness completely depends on a high speed broadband connection. If the connection fails, you won’t have a functioning phone system. However, with VoIPer’s mobile integration you can access all your business phone system features directly from your smartphone, and your calls will continue to come through to the same number.

Can I use my regular phone with VoIP?

Yes: An analog telephone adapter (ATA) is an inexpensive device that allows traditional analog telephones and fax machines to connect to a digital VoIP phone network.

Does VoIP slow down internet?

VoIP phone calls use less bandwidth than surfing the internet, so unless you’re running a really slow connection, VoIP won’t affect it.

How fast does my internet need to be for VoIP?

We recommend an allowance of 1 Mbps of bandwidth for each simultaneous VoIP call required, as other programs such as browsing, email and streaming on your network use bandwidth at the same time.

Can I keep my old phone number?

Yes, moving your existing phone numbers to VoIPer is a simple process that we manage for you, ensuring it’s quick and easy with no downtime.