Missed Calls are Harming Your Business – Here’s Why
As you start to grow your business, it’s understandable that you are likely to start spreading your work fairly thin. After all, there is only so much you can do on your own, and you’re going to need to get in touch with experts and other professionals to help you be the best at what […]
As you start to grow your business, it’s understandable that you are likely to start spreading your work fairly thin. After all, there is only so much you can do on your own, and you’re going to need to get in touch with experts and other professionals to help you be the best at what you do! However, it also happens that you need to make sure you’re answering and handling as many calls as you can.
Yes – it might seem as though you have a handle on your calls and that you are answering every single query that comes through. However, this might not be the case. How do you really know that you’re hitting your full call potential? There could be potential new customers and leads dialling through and failing to reach you. That, naturally, is going to have an impact on your reputation!
Missed Calls Equals Missed Money
Missed calls are those that simply go unanswered. Your caller might find that they are in a long queue, put on hold for too long, or even forwarded to voicemail. While plenty of people who call you are likely to be patient, there’s still a risk that you are going to drive some callers away to the competition. That’s a no-no!
It’s easy to assume that missing even one or two calls is hardly going to make a dint on your revenue or even your expenses. However, it really does all add up after a while. The actual price you pay for missing a call will likely vary depending on the size of your company, your potential reach, and your industry.
However, you could be missing out on £25 per call if you fail to take them. This is based on a potential conversion rate of around 25%. £25 per call, if you are missing hundreds each day, is going to add up to an enormous amount of business lost.
What’s more, you could end up with big chunks taken out of your reputation, too. You really don’t want to be known as that brand or company that never answers its calls, do you>
Why Am I Missing Calls?
You might be missing calls for all sorts of reasons, but the main concern will likely be that you simply don’t have anyone available to take or handle them for you.
For example, you might find that you don’t have enough staff, physically, to take all your incoming calls. They might also be busy with handling other sides of the business or following up on cases.
Thankfully, there are all kinds of ways you could improve the call handling experience for your customers.
Ways You Can Handle More Calls
VoIPer is in a fantastic position to help you start handling more calls, more often, and to really start monopolising on those potential leads.
To start with, you could use advanced line and IVR features. These could be anything as simple as callback services, where a caller might press a button to request someone gets back in touch with them at a later date. Or, you might simply give them more options to enhance the self-support side of things. Could your callers register interest online or via live chat, for example?
Of course, you might also want to take on outsourced call handling. If you don’t have the team or the resources to handle more calls right now, there’s really no need to worry. Just arrange for an outsourcing team to take on the bulk for you! This means you get to record callback requests and make sure everyone is catered to.
VoIPer is here to help make your call handling potential grow and grow. It’s basic maths – the more calls you take, the more potential you have to build huge new leads.