How Virtual Receptionists Can Improve Customer Service

VoIP is an essential component of every small and medium-sized business. It takes advantage of cloud-based features that simplify communication. In fact, VoIP has the power to eliminate missed calls altogether. However, just because you can ensure that your inbound calls never go unanswered, that doesn’t mean your business is providing satisfactory customer service.

Proper customer service involves so much more than merely answering your customers’ calls on time. This is why call answering services are becoming so commonplace. They are not just affordable and convenient. They are guaranteed to transform and, ultimately, improve the quality of your company’s customer service. Consider the following:

Live Person Call Handling

Answering services will give your customers an actual person with whom they can interact. Some will take that for granted. But you have to realise that most people do not want to deal with automated phone systems. They will endure call queues and IVR if they have to. They will also leave voicemails if the need arises.

But they are more comfortable talking to a real human being because it gives them confidence that their issue will be resolved in due time. A conversation with a live person rather than an automated system is bound to improve a customer’s opinion of a company.

Enhanced Availability

We mentioned above that the elimination of missed calls doesn’t necessarily translate into proper customer service. But it is a start. Call answering services ensure that someone is always manning your business line. In other words, barring an emergency or an unexpected spike in calls, every customer that reaches out to your company will have a call agent that is ready and willing to engage them.

This can do wonders for your business image. If a customer knows that someone always picks up whenever they call, you can trust them to speak positively about your business. Even if you haven’t necessarily resolved their complaints, a call answering service’s readiness to engage them over the phone communicates the value you have assigned to the individual customers.

A Customised Interaction

A call answering service can customise its interactions with your customers in any way you desire. They can present a professional tone, a cheerful facade, a somber personality, basically any picture of your organization that you would like to portray.

The call agents such services employ are professionals that have the skill to adapt to the needs of any given circle of society. As such, they can be trusted to give your customers the precise experience they require to feel welcome and valued.

Some companies provide scripts but you can choose to trust the call answering service to devise an appropriate tone of communication.

By using the VoiPer call answering service, you will show them that you care, earning their loyalty in the process. Call us free on 0800 332 266 to talk with an agent.