5 Reasons Your Business Should Be Using a Hosted Phone System

The worldwide market share for VoIP phone systems is expected to grow by more than 20 percent from 2018 to 2024. Many businesses, both new and established, recognize the benefits offered by VoIP.

Let’s look at 5 reasons your business should consider switching to a cloud phone system.

1. Cost Savings

One of the big advantages of an IP phone system is the potential cost savings compared to traditional phone equipment. A report by Tech.co in the US shows that small businesses can save as much 40 percent on local calling and 90 percent on international calling by switching to cloud-based VoIP.

The cost is also less expensive for small businesses starting from scratch. The same report from Tech.co shows the initial setup costs for a cloud-based phone system can be as much as 90 percent lower than traditional PBX systems.

2. Location Flexibility

One of the benefits of being cloud-based is that the phone system provider hosts most of the infrastructure. This means you don’t have local equipment limiting your ability to relocate your staff.

With cloud-based VoIP, you can work from anywhere with an internet connection. All you need is a reliable IP phone or a smartphone app and you’ll be up and running.

This location-agnostic setup also means you can have several offices connected to the same phone system and track their shared results.

3. Reliability

The distributed nature of an IP phone system means it can be much more reliable than a traditional system. Your VoIP provider likely has backup servers for system redundancy. If one server goes down, they can switch you to another one with little or no interruption in your phone service.

This is known as “geographic redundancy” and it not only protects you against hardware problems, it also protects you against local problems like power outages or severe weather. The backup server can be at the other end of the country or even halfway around the world so issues in one region won’t affect another.

4. Scalability

VoIP phone systems offer much better scalability than traditional systems. With traditional phone setups, when you want to add more lines and equipment you would need to order the equipment, scheduled installation, and wait for the technicians to get the work done. This could add weeks to the turnaround time.

With cloud-based systems, the only new equipment you need is the IP phone. You provision new lines through an easy-to-use software application. You can add lines quickly and they’re available instantly, whether it’s a single line or a dozen.

5. Advanced System Features

The software-based nature of IP phone systems gives them more advanced capabilities than traditional systems, at least without adding a lot more equipment to those older phones. Some of these features include:

• Advanced call control
• Voice menus
• Call recording
• Call queuing
• Unified communications

With a cloud-based small business phone system, you’ll also get much better monitoring and reporting since everything is computer-based. The data is easy to extract and as we’ve already noted, you can extract it for several locations at once if they’re using the same phone system.

Finding the Right Cloud Phone System

Choosing the right cloud phone system can be a bit daunting if you’re just starting out. VoIPer will help get you set up with a VoIP phone system that meets your needs today and will scale to grow with your business.

Get in touch with us today to get started.