The Case for Unified Communications as a Service
Is Unified Communications as a Service a better communications alternative for your company than VoIP? That’s the question some people have started asking. VoIP has been around since the 1970s. It garnered some attention in the 1990s and only in the 2010s has it truly found its stride. However, it has been around for a […]
Is Unified Communications as a Service a better communications alternative for your company than VoIP? That’s the question some people have started asking. VoIP has been around since the 1970s. It garnered some attention in the 1990s and only in the 2010s has it truly found its stride. However, it has been around for a very long time.
But if your organisation is only just starting to contemplate the notion of adopting VoIP, some technical experts have probably encouraged you to consider UCaaS over VoIP.
VoIP technology allows you to communicate over the internet. The average VoIP setup features an adapter that is installed at your premises, connecting your office to an ISP. Depending on your service provider, you can choose between in-house configurations or cloud-based services.
VoIP is attractive because it is cheap and convenient. You can make affordable international calls, add or remove phone lines with ease, and access special features, to mention but a few. It is a sensible communications solution for a business.
Why Unified Communications as a Service?
Communication is so fragmented these days. Some people prefer to call. Others use text messages. There is also email, video chats, instant messaging and numerous other options. When you are devising a phone system for your company, some of your technical experts will ask you to determine the avenues for communication that you want to make available in your office.
The choices people make, the communication channels they choose to prioritise will depend on their personal preferences and the need at hand. You also have organisations that prefer to make every conceivable communication channel available. But this is costly because it requires an organisation to configure multiple platforms to cater to the needs of each communication avenue.
Unified Communications as a Service makes all that unnecessary. As its name suggests, UCaaS uses cloud technology to streamline all your company’s communication mechanisms. All your systems are essentially consolidated in the cloud and delivered to you in a single package.
Using a single integrated cloud platform, you can access everything from phone services and SMS messaging to video conferencing and everything in between.
VoIP VS UCaas
This is where things get interesting. This comparison is fascinating because VoIP is part of UCaaS. If you get a UCaaS system, you also get VoIP. However, as a business, you still need to determine whether your organisation can get by with just VoIP or if you are better off investing in UCaaS.
Two factors are going to influence your decision:
UCaaS is alluring to so many businesses because it offers video communication. Video communication is accurate and concise, and it eliminates a lot of the errors that are associated with other communication avenues. So you need to determine whether or not you need video communication because it is the deciding factor for so many companies.
As was mentioned above, UCaaS allows you to access all your communication avenues using a single platform. Whether it is text or voicemail or even a phone call, you have to determine whether your business would benefit from offering so many convenient communication options to employees and consumers. For some people, this sort of flexibility is unnecessary and it doesn’t add value.
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