Why Your Business Needs a Call Answering Service

If you run a small or medium-sized business, you’re probably happy to talk to us about VoIP, PBX phone systems, virtual numbers and various other subjects. However, it probably hasn’t occurred to you to introduce the topic of call answering services.

After all, call answering services exist to take messages and answer phone calls. If you already employ a team of competent professionals, what is the point of a call answering service? Surely, you can rely on your existing team to answer customer calls, right?

Every business can stand to benefit from a call answering service. Even if you can afford to hire a receptionist, call answering firms serve a particular purpose, availing opportunities and advantages such as these:

Call Answering Services Can Field Your Excess Load

You don’t have to partner with a call answering service on a permanent basis. But you can hire them to step in whenever your employees become inundated with more calls than they can possibly answer. Such situations are unavoidable.

Certain seasons seem designed simply to encourage a spike in the volume of calls. Whether you lack the resources required to man all your phones or your employees are simply too busy to engage customers, every business is encouraged to keep a call answering service on hand just in case they become overwhelmed with inbound calls.

A Call Answering Service To Screen Calls

Inbound calls are critical to most businesses. But as a business owner or administrator, you might now be able to afford to answer every customer call that comes through when so many of them are frivolous. However, your company is still expected to answer every query that customers present, no matter how simplistic.

But such tasks should be left to customer support staff who have the time to keep customers entertained. That being said, there are calls that only you and your most competent personnel are equipped to field, interactions that you cannot afford to delegate to others. This is where a call answering service enters the picture.

The right service provider will screen your calls, resolving all the simple queries without your direct involvement and ensuring that all the essential calls are redirected to the right people.

A Virtual Receptionist Can Perform Administrative Tasks

A virtual receptionist can do so much more than merely answering phone calls and taking messages They can also schedule meetings, manage your appointments, and follow up on certain customer queries. Look at them as an extension of your own business.

Call Answering Improves Customer Service

Call answering services will improve the perception your clients have of your company’s customer service. This is because they use trained professionals that know what it takes to interact with customers in a manner that puts them at ease, making them feel valued and welcome.

Try VoIPer’s business call answering service FREE – click here to find out more, or call us free on 0800 332 266 to talk to an agent.