VoIP Trends to Watch Out for in 2020

VoIP has been around for a long time now, but it’s constantly evolving. If you intend to adopt the technology in 2020, these are just a few of the trends you can expect to observe this year:

PEOPLE WILL ADOPT VOIP AT A FASTER RATE

The rate at which businesses have been adopting VoIP phone services over the years has been quite high. However, experts expect that pace to accelerate drastically.

As a customer, this is a good thing for you. Once the demand for VoIP spikes, the technology will advance to meet the needs of consumers. Don’t be surprised if the capabilities of VoIP transform dramatically in the coming months.

SECURITY IS GOING TO BECOME AN ISSUE

Because the adoption rates of VoIP are spiking, security is going to become a priority. For a time, VoIP was strictly the domain of larger corporations and some smaller startups. Even though it was invented a long time ago, people thought that VoIP was still too experimental and unreliable.

So they chose to ignore it altogether. That has changed. People realise that the efficacy of VoIP exceeds that of legacy communication systems by leaps and bounds. As a result, businesses in sensitive industries like finance and healthcare have started to adopt VoIP.

Because of the delicate nature of their operations, the rising demand for VoIP technology from these industries is going to compel the relevant authorities to raise the standards with which service providers are expected to comply in an effort to guarantee the security and reliability of VoIP communication systems.

5G WILL GAIN PROMINENCE

5G is going to infiltrate the market in a major way in response to the rising rates at which VoIP is being adopted. 5G is supposed to transform internet connectivity by providing faster speeds and response rates. Major players in the industry are going to push for the deployment of 5G technology because it will exponentially strengthen the capabilities of VoIP.

The presence of 5G will also reduce the suspicions and doubts people have regarding the reliability of VoIP systems.

AI WILL TAKE OVER CUSTOMER SERVICE

AI is going to play a bigger role in customer support systems. The technology gets stronger and more sophisticated every day. People are starting to realise that Artificial Intelligence can predict and react to the needs of customers more efficiently than a human being if it is given access to enough data.

It is also becoming abundantly clear that AI can offer quick solutions to complex problems. This is why so many call centers are introducing Artificial Intelligence to their operations. This trend is expected to continue in 2020 with the investment in AI growing by a few billion pounds.

VOIP PROVIDERS ARE GOING TO MERGE

As VoIP becomes more commonplace, smaller service providers are going to start emerging at a faster rate than ever before. At the same time, larger vendors are going to consume these smaller service providers, using the tools they bring to the table to expand their market dominance. Whether this will help or hurt consumers remains to be seen.

This consolidation of service providers is expected to push some clients into the arms of smaller vendors that, they believe, are easier to engage and trust.

You should also expect number portability registries to gain even more prominence in 2020 as mobile unified communications rise and Analog Telephone Systems take one stepper closer to their grave.

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