Is A Call Answering Service Right For You?
In the modern age, customers and clients are likely to demand that you are available at all times. That’s not unreasonable! Think about how much the world has shrunk over the years. The internet has brought people together from all over the globe, and that certainly goes for businesses and consumers, too. If your business […]
In the modern age, customers and clients are likely to demand that you are available at all times. That’s not unreasonable! Think about how much the world has shrunk over the years. The internet has brought people together from all over the globe, and that certainly goes for businesses and consumers, too. If your business isn’t already connecting to people on a 24/7 basis, you are likely missing out on plenty of interest, and therefore plenty of lucrative revenue.
With this in mind, you will likely want to be doing everything you can to make sure that you are available to your customers at all times. It makes sense to have opening and operating times available, but what if you could keep your services running at all times? That’s a level of customer care and service that’s going to be really hard to beat. However, in this day and age, attaining such goals really isn’t impossible!
Therefore, it’s time to start thinking about ways you can make your business always available to the people who want to connect with you most. We already know that you are not going to want to miss out any potential revenue or business. Therefore, why not let a call answering service pick up the slack?
How Call Answering Can Help You
Call answering, as the name suggests, is a service where you can arrange for agents to answer calls for you on your behalf. This means that, if you are busy fielding queries or attending to the running of your business elsewhere, you can be sure that someone is always on hand to make sure your clientele’s queries and concerns are handled efficiently.
But what does this actually entail? What if you only have a few team members to hand who can help to answer calls and queries? There’s no need for you to worry about setting up a call centre all on your own. In fact, it’s completely viable, and possible, for you to set up a call centre through remote outsourcing. This means that there is always going to be a team ready to help you behind the scenes, off-site, to ensure that you don’t miss a single beat.
Call answering is a service that many businesses are setting up and taking advantage of. Even the smallest of firms, entrepreneurs and sole traders included, are making sure that they have remote teams taking calls and queries. This is a service that is simple to set up, efficient to run, and extremely affordable – more so than having to set up your own call centre or help team!
Call Answering is Not Just for Big Business
You might be tempted to think that call answering services, that which can be outsourced off-site included, is likely to be reserved for bigger businesses. However, that’s no longer the case. At VoIPer, we are making sure that smaller, growing firms are able to implement call answering standards to help lighten the load.
As a growing business, you should be thinking as if you are already a big fish in a small pond. If you don’t think big, you are never going to achieve the biggest of your goals! If you have a long-term plan for your business, it’s crucial that you start thinking about hitting those benchmarks sooner rather than later.
It might not seem too obvious, but a call answering service is likely to be a great stepping stone towards massive growth over the years to come. Think about it this way – making sure that someone is always there to answer your calls means that you can extend your opening hours to 24 hours a day, seven days a week. You don’t even have to be available yourself during those hours!
Just make sure you have a call answering team on hand to field your calls and take messages, and you will be able to handle them at a later time. Crucially, this means that you are going to have that always-on edge over your competition. This could be a huge deal for your business – and massively convenient for the people you are trying to help.
Don’t Miss a Beat
One of the best reasons to set up call answering lies in the fact that you will be able to take 100% of the queries and potential leads you receive. When you only have your call centre up and running half the time, you are only going to access half the potential revenue and leads. This is simply not tenable for the future!
By setting up call answering, you can make sure that someone will always be able, and available, to capture those lucrative sales leads. This means that you can keep growing without having to physically intervene or having to mount your own campaigns to make up the numbers.
It also means that you can reassure your customers, too. Customers and clients who call will be more likely to respond positively to companies with call centre staff waiting to take messages, than an automated voicemail or IVR service. It’s a professional, progressive approach which is likely to do you well in the eyes of your demographics. What’s more, it could well be an edge you need to take over the local competition.
If you’re really keen to capture every call and every lead, it’s time to start making sure all your calls get answered – sooner, rather than later.
VoIPer is ready to help field all your calls for the months and years to come. We will set up a remote team of friendly, professional staff who can answer your queries and take messages on your behalf. This means that they will help you keep your business ticking over from afar – while you continue to attend to the daily running as much as you physically can.
Call answering is simple and affordable to set up – why not call our team now on 0800 332 266 to find out more? Or, check out our call answering and VoIP packages.