Introducing Your Employees to VoIP

By now, you’ve probably heard that VoIP is a highly beneficial business tool, but introducing the technology to a company is always a challenging task, especially if that company has spent years using a traditional phone system.

To be fair, most forms of change in the workplace create tension. But with VoIP, it isn’t just a matter of manoeuvering the technical and financial elements associated with the technology.

You must also bring your employees on board. You have to convince them to embrace VoIP. After all, they are the ones that must use it in the first place. So if they reject it, the technology won’t deliver any of the benefits we keep promising.

And before you mention it, you can’t force your employees to accept VoIP. They must adopt the technology of their own accord. Only then will your new phone system deliver revolutionary change to your business.

But what can you do to make the transition smoother? Are there steps that you can take to change the negative opinions your personnel might have about VoIP?

The companies that have successfully made this transition will encourage you to try the following:

Conversation

Before you introduce VoIP to your business, take the time to engage your people about the issue. Talk to them. Tell them what you want to do and how you intend to do it. Make sure they are all on the same page.

The VoIP transition shouldn’t come as a surprise. Your staff needs to know what they should expect.

Objective

You need to outline your vision for the company. Your people need to realize that VoIP is a necessity, not a luxury. And that can only happen when you take the time to reveal to them all the benefits that the technology will bring to the table and the manner in which its features will improve the business’ operations.

Your employees need to know why they are being forced to abandon the traditional phone systems to which they are accustomed. They have to understand the value that VoIP has to offer.

Training

Many employees struggle to embrace VoIP because they think it is far too complicated for them to utilize. Some staff members barely understand computers and they appreciate the old copper-based landlines because they do not require any technical knowledge to use.

So the idea of VoIP is going to intimidate them. However, if you can train them to use VoIP, they will have a much easier time accepting it. Show them that the technology is really easy to use.

Give them support in the form of tech-savvy individuals who can guide them through the transition. They must be made to see that there is nothing to fear.

Feedback

Listen to your employees. If they keep rejecting your new VoIP phone system, do not presume that they are simply stubborn. Take a moment to find out why they are so hesitant to join the VoIP bandwagon.

If you have solutions to the problems presented, quickly put them into practice. But even if the challenges are beyond your ability to solve, your employees will appreciate the fact that you took the time to listen to their woes.

And that alone will make them more receptive to your decision to bring VoIP into the fold.

Are you interested in a VoIPer VoIP phone system? Then don’t wait any longer. Call us today, free on 0800 332 266 to talk with one of our team.