How to Improve the Quality of VoIP Calls

Now that you’ve introduced VoIP to your company, what’s next? Well, you have to test your system. Some people mistrust VoIP because they think that the quality of VoIP calls is poor. This is what you must test for yourself…

If you’ve determined that the calls performed through your VoIP system are lacking, don’t be too quick to discard the technology. VoIP works splendidly in most situations. And even in situations like yours where it isn’t delivering on some of its promises, there are several methods you can use to improve the quality of your VoIP calls, for instance:

Cables

For communication to occur via VoIP, voice data is organised in packets and are transmitted over a network. These packets have to be organised in chronological order for proper communication to occur.

If your network becomes congested, delays can occur because the organisation of data packets is taking too long. This can also happen as a result of configuration errors, not to mention improper queuing. One way to solve this problem is to implement a jitter buffer that can temporarily hold the data packets in the right order before they are transmitted.

But it might be more effective to install Cat 6 cables that can transmit data at 250 MHz.

Headsets

This is where you should start. Many companies are quick to blame their VoIP system for the poor quality of their calls when, in truth, their VoIP headsets are simply bad. You can acquire VoIP headsets quite inexpensively. But you should know that the price tag is a reflection of the quality of the headsets.

The best headsets could cost you hundreds of pounds. But they are worth the price, especially if they have noise-cancelling attributes. Prioritise corded models. They promise greater stability.

Router

If your headsets are fine but the quality of your VoIP calls is still poor, take another look at your router. It isn’t enough to secure the most expensive router you can find. Look for a router that is designed to favour VoIP traffic. It should also provide SIP support. In other words, get a router that was specifically made to optimise VoIP communication.

Such routers will guarantee the reliable transmission of data.

Network Traffic

Sometimes, the quality of your calls will suffer because of the amount of bandwidth that other people and applications are using. You can solve this problem by dedicating a certain portion of the bandwidth to VoIP.

This will ensure that your VoIP applications always have the bandwidth they require to deliver the services you want regardless of the traffic on your network.

Interference

While routers and modern phones enable the use of frequencies as high as 5.8GHz, higher frequencies are renowned for their interface. This is despite the fact that they transmit data faster. Their reliability is lacking, which is why you are encouraged to switch to 2.4 GHz.

You should also invest in Digital Enhanced Cordless Telecommunication phones which have their own radio frequency and are less prone to interference.

Don’t be afraid to ask for help. If the quality of your VoIP calls remains poor regardless of the solutions you’ve implemented, find an expert at VoiPer. We have experts whose experience and knowledge can illuminate some of the weaknesses in your system you might have overlooked.

To find out more about our services, please call us free on 0800 332 266 or contact our sales department at hello@voiper.co.uk.